Yes. Visits are by appointment only so we can give you the time and attention needed for a thorough foot evaluation, precise measurements, and personalized shoe and orthotic recommendations.

You can schedule an appointment by calling our toll-free number or local clinic or by submitting a request through our website. A member of our team will help find a convenient time and confirm next steps. Our toll-free number is 1-866-557-3478. You can find a list of our clinic locations on the “locations” page.

Your first appointment is a comprehensive evaluation and typically lasts about 45 minutes. Follow up appointments for fittings or pickups are shorter and usually take up to 20 minutes.

Appointments take place at one of our Priority Footwear clinic locations in Washing State, Oregon and Utah. Each clinic is staffed with trained professionals and equipped for diabetic shoe fittings and custom orthotics. To locate the nearest clinic, visit the “locations” page.

If you are unable to visit one of our locations, please call our office to see whether they will be able to accommodate you with a home visit.

Please bring the following items to your appointment:

• A photo ID

• Your insurance card including Medicare if applicable

• Your primary care provider or podiatrist information

• Your current shoes and orthotics if you have them

You will be evaluated by trained clinical professionals, Certified Shoe Fitters or Certified Pedorthists, who specialize in diabetic footwear, foot health, and orthotic support. Our team works closely with your referring provider when required.

Most patients are seen once every 12 months for their annual foot evaluation and shoe benefit. Some insurance plans may follow a rolling 12-month schedule rather than a calendar year.

Yes. Priority Footwear works with Medicare, Medicaid and many major insurance plans for diabetic shoes and custom orthotics.

We accept Medicare, Medicaid and a wide range of commercial insurance plans. Coverage varies by plan, so our team will verify your benefits before proceeding. To check if your insurance plan is accepted, visit “our process” page.

No. Our team will handle insurance verification and let you know what is covered before your appointment or fitting.

Many patients with Medicare qualify for diabetic shoes and custom orthotics at little or no out of pocket cost. Some plans may include a copay depending on coverage. Our team will let you know what is covered before your appointment or fitting.

Costs depend on your insurance coverage. For many Medicare eligible patients, diabetic shoes and orthotics are covered at 100 percent. Our team will let you know the costs before your appointment.

Some insurance plans may require a copay. If a copay applies, you will be informed in advance.

Any patient responsibility is typically collected at the time of dispensing (pick up) your shoes and orthotics.

We accept cash, credit cards, and HSA or FSA cards when applicable.

Most Medicare eligible patients qualify for one pair of diabetic shoes per benefit year.

Diabetic shoe benefits typically renew once every 12 months, either by calendar year or on a rolling basis depending on your plan.

We offer a wide selection of

• Diabetic shoes for men and women

   

• Diabetic athletic and walking shoes

• Casual diabetic styles

   

• Extra depth diabetic footwear

   

• Supportive outdoor shoes

Diabetic shoes are specifically designed for sensitive feet. Their features, construction and materials excel in reducing pressure points, accommodating orthotics, and protecting sensitive feet. Orthopedic shoes focus more broadly on structural support and alignment and may not meet Medicare diabetic shoe requirements.

We carry a wide range of sizes for both men and women to ensure proper fit. Women’s sizes range from 5-13 and men’s sizes range from 7-15.

We carry men’s widths up to 6E and women’s widths up to 4E.

Yes. Extra depth shoes (double depth) are a core part of our diabetic footwear selection and are designed to accommodate custom orthotics, AFOs, braces, prosthetics, wide and swollen feet.

We recommend spot cleaning with mild soap and water. Allow shoes to air dry completely, Do not clean them in the washing machine or dryer.

Shoe warranties vary by manufacturer. Our team will review warranty details at the time of dispensing.

Orthotics can be wiped clean with a damp cloth and mild soap. Allow them to air dry fully before placing them back in your shoes. Do not place them in the washing machine or dryer.

If your insurance benefits include three custom inserts every 12 months, we recommend replacing them every four months to maintain optimal support, cushioning, and comfort.

Simply remove the current custom insert from your shoe and replace it with the new one, making sure the toe area lies flat and reaches the front of the shoe’s toe box. If the insert does not fit properly, please call our toll-free number or contact the clinic where you were seen for assistance.

It depends on the shoes. Shoes with removable insoles, a wide toe area and extra depth may accommodate your custom inserts.

Custom orthotics are made specifically for your feet using clinical evaluation and 3D scanning. Over the counter inserts are mass produced and do not address individual foot conditions or pressure points.

Priority Footwear has multiple clinic locations in Washington State, Utah and Oregon to serve patients across the region. Visit our “locations” page to find the clinic nearest you.

Clinic hours are Monday through Friday, typically from 9 AM to 5 PM. Hours may vary by location or on holidays. For specific clinic hours, visit our “locations” page.

All of our clinic locations offer convenient parking, including accessible spaces located close to the entrance.

Yes. All visits require a scheduled appointment. We do not accept walk-ins.

Yes. Our clinics are designed to be accessible for patients with mobility needs.

No. We do not accept walk ins. Appointments are required to ensure proper care and service.

Return and exchange eligibility depends on the type of product and insurance guidelines. Our team will review the policy with you at the time of dispensing.

Contact your clinic directly. A team member will guide you through the next steps based on your specific situation.