---
title: FAQs for Foot Health | Priority Footwear
description: Got questions about diabetic shoes? Find answers on fit, materials, and why they're crucial for foot health. Get pain relief & prevent complications.
image: https://www.priorityfootwear.com/hubfs/featured-faq.png
---
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- [About](https://www.priorityfootwear.com/about-us)
- [Process](https://www.priorityfootwear.com/the-process)
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- [Contact](https://www.priorityfootwear.com/contact)
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# Frequently Asked Questions
Below are answers to common questions. Choose a topic on the left
to see helpful information and answers on the right.
Appointments
Insurance
Billing
Shoes
Orthotics
Clinic Locations
Exchanges & Returns
Solo Mode
No results found.
Do I need an appointment?
Yes. Visits are by appointment only so we can give you the time and attention needed for a thorough foot evaluation, precise measurements, and personalized shoe and orthotic recommendations.
How do I schedule an appointment?
You can schedule an appointment by calling our toll-free number or local clinic or by submitting a request through our website. A member of our team will help find a convenient time and confirm next steps. Our toll-free number is 1-866-557-3478. You can find a list of our clinic locations on the “[locations](https://www.priorityfootwear.com/locations)” page.
How long is an appointment?
Your first appointment is a comprehensive evaluation and typically lasts about 45 minutes. Follow up appointments for fittings or pickups are shorter and usually take up to 20 minutes.
Where are the appointments?
Appointments take place at one of our Priority Footwear clinic locations in Washing State, Oregon and Utah. Each clinic is staffed with trained professionals and equipped for diabetic shoe fittings and custom orthotics. To locate the nearest clinic, visit the “[locations](https://www.priorityfootwear.com/locations)” page.
Do you have home visits?
If you are unable to visit one of our locations, please call our office to see whether they will be able to accommodate you with a home visit.
What do I need to bring to the appointments?
Please bring the following items to your appointment:
- A photo ID
- Your insurance card including Medicare if applicable
- Your primary care provider or podiatrist information
- Your current shoes and orthotics if you have them
Who evaluates at the appointments?
You will be evaluated by trained clinical professionals, Certified Shoe Fitters or Certified Pedorthists, who specialize in diabetic footwear, foot health, and orthotic support. Our team works closely with your referring provider when required.
How often do I need to be seen?
Most patients are seen once every 12 months for their annual foot evaluation and shoe benefit. Some insurance plans may follow a rolling 12-month schedule rather than a calendar year.
Do you accept insurance?
Yes. Priority Footwear works with Medicare, Medicaid and many major insurance plans for diabetic shoes and custom orthotics.
What insurance do you accept?
We accept Medicare, Medicaid and a wide range of commercial insurance plans. Coverage varies by plan, so our team will verify your benefits before proceeding. To check if your insurance plan is accepted, visit “[our process](https://www.priorityfootwear.com/the-process)” page.
Do I need to contact my insurance ahead of time?
No. Our team will handle insurance verification and let you know what is covered before your appointment or fitting.
Does insurance cover everything?
Many patients with Medicare qualify for diabetic shoes and custom orthotics at little or no out of pocket cost. Some plans may include a copay depending on coverage. Our team will let you know what is covered before your appointment or fitting.
How much does it cost?
Costs depend on your insurance coverage. For many Medicare eligible patients, diabetic shoes and orthotics are covered at 100 percent. Our team will let you know the costs before your appointment.
Is there a copy?
Some insurance plans may require a copay. If a copay applies, you will be informed in advance.
When do I pay?
Any patient responsibility is typically collected at the time of dispensing (pick up) your shoes and orthotics.
What payment methods do you accept?
We accept cash, credit cards, and HSA or FSA cards when applicable.
How many shoes do I get?
Most Medicare eligible patients qualify for one pair of diabetic shoes per benefit year.
How often do I get shoes?
Diabetic shoe benefits typically renew once every 12 months, either by calendar year or on a rolling basis depending on your plan.
What type of shoes are available?
We offer a wide selection of
- Diabetic shoes for men and women
- Diabetic athletic and walking shoes
- Casual diabetic styles
- Extra depth diabetic footwear
- Supportive outdoor shoes
What is the difference between diabetic shoes and orthopedic shoes?
Diabetic shoes are specifically designed for sensitive feet. Their features, construction and materials excel in reducing pressure points, accommodating orthotics, and protecting sensitive feet. Orthopedic shoes focus more broadly on structural support and alignment and may not meet Medicare diabetic shoe requirements.
What shoe sizes are available?
We carry a wide range of sizes for both men and women to ensure proper fit. Women’s sizes range from 5-13 and men’s sizes range from 7-15.
What widths are available?
We carry men’s widths up to 6E and women’s widths up to 4E.
Do you have extra depth shoes?
Yes. Extra depth shoes (double depth) are a core part of our diabetic footwear selection and are designed to accommodate custom orthotics, AFOs, braces, prosthetics, wide and swollen feet.
How do I clean the shoes?
We recommend spot cleaning with mild soap and water. Allow shoes to air dry completely, Do not clean them in the washing machine or dryer.
Is there a warranty?
Shoe warranties vary by manufacturer. Our team will review warranty details at the time of dispensing.
How do I clean the orthotics?
Orthotics can be wiped clean with a damp cloth and mild soap. Allow them to air dry fully before placing them back in your shoes. Do not place them in the washing machine or dryer.
When do I need to replace the orthotics?
If your insurance benefits include three custom inserts every 12 months, we recommend replacing them every four months to maintain optimal support, cushioning, and comfort.
How do I replace the orthotics?
Simply remove the current custom insert from your shoe and replace it with the new one, making sure the toe area lies flat and reaches the front of the shoe’s toe box. If the insert does not fit properly, please call our toll-free number or contact the clinic where you were seen for assistance.
Can I use the orthotics in other shoes?
It depends on the shoes. Shoes with removable insoles, a wide toe area and extra depth may accommodate your custom inserts.
What is the difference between custom orthotics and over the counter styles?
Custom orthotics are made specifically for your feet using clinical evaluation and 3D scanning. Over the counter inserts are mass produced and do not address individual foot conditions or pressure points.
Where are the clinics located?
Priority Footwear has multiple clinic locations in Washington State, Utah and Oregon to serve patients across the region. Visit our “[locations](https://www.priorityfootwear.com/locations)” page to find the clinic nearest you.
What are the hours?
Clinic hours are Monday through Friday, typically from 9 AM to 5 PM. Hours may vary by location or on holidays. For specific clinic hours, visit our “[locations](https://www.priorityfootwear.com/locations)” page.
Is there parking?
All of our clinic locations offer convenient parking, including accessible spaces located close to the entrance.
Do I need an appointment?
Yes. All visits require a scheduled appointment. We do not accept walk-ins.
Are the clinics wheelchair accessible?
Yes. Our clinics are designed to be accessible for patients with mobility needs.
Can I walk in without an appointment?
No. We do not accept walk ins. Appointments are required to ensure proper care and service.
What is your return/exchange policy?
Return and exchange eligibility depends on the type of product and insurance guidelines. Our team will review the policy with you at the time of dispensing.
How do I initiate a return/exchange?
Contact your clinic directly. A team member will guide you through the next steps based on your specific situation.
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#### Ready to Take the Next Step?
Whether you are visiting us for the first time or returning for ongoing care, our team is here to support you every step of the way.
Learn more about our fitting and approval process or find a clinic near you to get started.
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ABOUT US
- [About](https://www.priorityfootwear.com/about-us)
- [Process](https://www.priorityfootwear.com/the-process)
- [Locations](https://www.priorityfootwear.com/locations)
- [Medical Forms](https://www.priorityfootwear.com/medical-forms)
- [Providers](https://www.priorityfootwear.com/for-professionals)
FOOTWEAR
- [Products](https://www.priorityfootwear.com/our-products)
HAVE A QUESTION?
- [Find A Location](https://www.priorityfootwear.com/locations)
- [Contact Us](https://www.priorityfootwear.com/contact)
- [FAQs](https://www.priorityfootwear.com/faq)
**CONTACT**
Mon - Fri: 9:00am - 5:00pm PST
Sat - Sun: Closed
- (866) 557-3478
- [
info@priorityfootwear.com
](mailto:info@priorityfootwear.com)
- Portland, Oregon
-
-
[ ](https://www.priorityfootwear.com)
`Notice of Privacy Policy | Privacy Policy | Patient Bill of Rights | Cookies Policy | Terms of Use | Notice of Good Faith`
Copyright © 2026 Priority Footwear. All Rights Reserved.
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"@type" : "Question",
"acceptedAnswer" : {
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"text" : "Yes. Visits are by appointment only so we can give you the time and attention needed for a thorough foot evaluation, precise measurements, and personalized shoe and orthotic recommendations."
},
"name" : "Do I need an appointment?"
}, {
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"acceptedAnswer" : {
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"text" : "Your first appointment is a comprehensive evaluation and typically lasts about 45 minutes. Follow up appointments for fittings or pickups are shorter and usually take up to 20 minutes."
},
"name" : "How long is an appointment?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Appointments take place at one of our Priority Footwear clinic locations in Washington State, Oregon and Utah. Each clinic is staffed with trained professionals and equipped for diabetic shoe fittings and custom orthotics. To locate the nearest clinic, visit the locations page."
},
"name" : "Where are the appointments?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "If you are unable to visit one of our locations, please call our office to see whether they will be able to accommodate you with a home visit."
},
"name" : "Do you have home visits?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Please bring the following items to your appointment: A photo ID, your insurance card including Medicare if applicable, your primary care provider or podiatrist information, and your current shoes and orthotics if you have them."
},
"name" : "What do I need to bring to the appointments?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "You will be evaluated by trained clinical professionals, Certified Shoe Fitters or Certified Pedorthists, who specialize in diabetic footwear, foot health, and orthotic support. Our team works closely with your referring provider when required."
},
"name" : "Who evaluates at the appointments?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Most patients are seen once every 12 months for their annual foot evaluation and shoe benefit. Some insurance plans may follow a rolling 12-month schedule rather than a calendar year."
},
"name" : "How often do I need to be seen?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Yes. Priority Footwear works with Medicare, Medicaid and many major insurance plans for diabetic shoes and custom orthotics."
},
"name" : "Do you accept insurance?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "We accept Medicare, Medicaid and a wide range of commercial insurance plans. Coverage varies by plan, so our team will verify your benefits before proceeding. To check if your insurance plan is accepted, visit the our process page."
},
"name" : "What insurance do you accept?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "No. Our team will handle insurance verification and let you know what is covered before your appointment or fitting."
},
"name" : "Do I need to contact my insurance ahead of time?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Many patients with Medicare qualify for diabetic shoes and custom orthotics at little or no out of pocket cost. Some plans may include a copay depending on coverage. Our team will let you know what is covered before your appointment or fitting."
},
"name" : "Does insurance cover everything?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Costs depend on your insurance coverage. For many Medicare eligible patients, diabetic shoes and orthotics are covered at 100 percent. Our team will let you know the costs before your appointment."
},
"name" : "How much does it cost?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Some insurance plans may require a copay. If a copay applies, you will be informed in advance."
},
"name" : "Is there a copay?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Any patient responsibility is typically collected at the time of dispensing (pick up) your shoes and orthotics."
},
"name" : "When do I pay?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "We accept cash, credit cards, and HSA or FSA cards when applicable."
},
"name" : "What payment methods do you accept?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Most Medicare eligible patients qualify for one pair of diabetic shoes per benefit year."
},
"name" : "How many shoes do I get?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Diabetic shoe benefits typically renew once every 12 months, either by calendar year or on a rolling basis depending on your plan."
},
"name" : "How often do I get shoes?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "We offer a wide selection of Diabetic shoes for men and women, Diabetic athletic and walking shoes, Casual diabetic styles, Extra depth diabetic footwear, and Supportive outdoor shoes."
},
"name" : "What type of shoes are available?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Diabetic shoes are specifically designed for sensitive feet. Their features, construction and materials excel in reducing pressure points, accommodating orthotics, and protecting sensitive feet. Orthopedic shoes focus more broadly on structural support and alignment and may not meet Medicare diabetic shoe requirements."
},
"name" : "What is the difference between diabetic shoes and orthopedic shoes?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "We carry a wide range of sizes for both men and women to ensure proper fit. Women’s sizes range from 5-13 and men’s sizes range from 7-15."
},
"name" : "What shoe sizes are available?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "We carry men’s widths up to 6E and women’s widths up to 4E."
},
"name" : "What widths are available?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Yes. Extra depth shoes (double depth) are a core part of our diabetic footwear selection and are designed to accommodate custom orthotics, AFOs, braces, prosthetics, wide and swollen feet."
},
"name" : "Do you have extra depth shoes?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "We recommend spot cleaning with mild soap and water. Allow shoes to air dry completely. Do not clean them in the washing machine or dryer."
},
"name" : "How do I clean the shoes?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Shoe warranties vary by manufacturer. Our team will review warranty details at the time of dispensing."
},
"name" : "Is there a warranty?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Orthotics can be wiped clean with a damp cloth and mild soap. Allow them to air dry fully before placing them back in your shoes. Do not place them in the washing machine or dryer."
},
"name" : "How do I clean the orthotics?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "If your insurance benefits include three custom inserts every 12 months, we recommend replacing them every four months to maintain optimal support, cushioning, and comfort."
},
"name" : "When do I need to replace the orthotics?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Simply remove the current custom insert from your shoe and replace it with the new one, making sure the toe area lies flat and reaches the front of the shoe’s toe box. If the insert does not fit properly, please call our toll-free number or contact the clinic where you were seen for assistance."
},
"name" : "How do I replace the orthotics?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "It depends on the shoes. Shoes with removable insoles, a wide toe area and extra depth may accommodate your custom inserts."
},
"name" : "Can I use the orthotics in other shoes?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Custom orthotics are made specifically for your feet using clinical evaluation and 3D scanning. Over the counter inserts are mass produced and do not address individual foot conditions or pressure points."
},
"name" : "What is the difference between custom orthotics and over the counter styles?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Priority Footwear has multiple clinic locations in Washington State, Utah and Oregon to serve patients across the region. Visit our locations page to find the clinic nearest you."
},
"name" : "Where are the clinics located?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Clinic hours are Monday through Friday, typically from 9 AM to 5 PM. Hours may vary by location or on holidays. For specific clinic hours, visit our locations page."
},
"name" : "What are the hours?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "All of our clinic locations offer convenient parking, including accessible spaces located close to the entrance."
},
"name" : "Is there parking?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Yes. Our clinics are designed to be accessible for patients with mobility needs."
},
"name" : "Are the clinics wheelchair accessible?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "No. We do not accept walk-ins. Appointments are required to ensure proper care and service."
},
"name" : "Can I walk in without an appointment?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Return and exchange eligibility depends on the type of product and insurance guidelines. Our team will review the policy with you at the time of dispensing."
},
"name" : "What is your return/exchange policy?"
}, {
"@type" : "Question",
"acceptedAnswer" : {
"@type" : "Answer",
"text" : "Contact your clinic directly. A team member will guide you through the next steps based on your specific situation."
},
"name" : "How do I initiate a return/exchange?"
} ]
}
```