Patient Bill of Rights

 Last updated: December 2, 2025

• You have the right to considerate and respectful care that includes consideration of the psychosocial, spiritual and cultural variables that influence the perceptions of illness.
  

• You or your legally designated representative has the right to be informed about your plan of care and likely outcome(s) and to discuss this information with our providers.
  

• You have the right to know the names and roles of people working with you.
  

• You have the right to have an advanced directive such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advanced directive, you should provide a copy to your family and your provider.
  

• You have a right to privacy. Priority Footwear and Pedorthic Services and others caring for you will protect your privacy.
  

• You have the right to expect that your medical treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When Priority Footwear and Pedorthic Services releases records to others such as insurers, we emphasize that the information is confidential. The records are the property of Priority Footwear and Pedorthic Services.
  

• You or your legally designated representative has the right to review your medical records and to have this information explained, except when restricted by law.
  

• You have the right to expect that Priority Footwear and Pedorthic Services will give you necessary health services to the best of our ability. You have the right to be informed of the outcome(s) of treatment, and to know of possible risks, side effects or alternative methods of treatment. You have the right to have free choice of provider and to change providers if desired. You have the right to refuse treatment or to ask for a second opinion or an alternative course of treatment and to be informed of the medical consequences of your actions.
  

• You have the right to express a complaint concerning your care and to receive a response without your care being compromised. You have the right to access an internal grievance process and to appeal to an external agency.
  

• You have the right to receive care in a safe setting, free from abuse or harassment, including access to protective services.